browser Archives – Brain Trust Technologies LLC

Chrome users panic as new scam spreads

During the previous quarter, fake Chrome notifications urging users to dial a tech support number have grown dramatically. Research reveals that this tech support scam could possibly use an Application Programming Interface (API) to freeze the browser, convincing the user to get in touch with the support line and share their credit card details.

The End Game

The scam works by displaying an error message indicating a bogus security breach incident that renders a browser unusable. These scammers capitalize on the fact that a serious crash can’t be solved by simply closing the site, thereby sending the users into a panic. This encourages them to dial the number listed on the warning message.

On the other end of the line, the scammers would pose as Microsoft or Apple representatives to convince users into surrendering their credit card details to repair a non-existing security issue. The scams are generally carried out through legitimate sites or malicious ads that have been hacked.

The Ingenious Process

This new scam operates against Chrome by corrupting the window.navigator.msSaveOrOpenBlob programming interface, which basically uses it as a form of distraction. The hackers manipulate the browser and forces it to save a random document on a disk repeatedly at super fast intervals that are impossible to notice. After five to 10 seconds, Chrome will be completely unresponsive.

The Easy Fix

To recover, Windows users simply have to open Windows Task Manager (press ctrl + shift + esc keys) and stop the process there. On the other hand, macOS users just need to wait until a system message prompts them to close the unresponsive Chrome tab. Typically, the latter is a more appealing option since users would have the freedom to close only the corrupted page. Manually closing the whole browser means possibly losing unsaved files in any open Windows.

When faced with IT-related issues, you need to determine how you can approach them calmly. The threats in the digital world may be terrifying and intimidating, but causing a panic in your workplace isn’t the answer. Call us as soon as any problems arise, and we’ll help you as soon as we can. We can even hook you up with other security measures to beef up your network security.

Published with permission from TechAdvisory.org. Source.

Confusing tech terms simplified

Trying to fix your broken IT can be challenging. You may struggle to clearly define your problem, which can lead to frustration for both you and your IT repairman. So we’ve created a list of some common tech terms to help you communicate more easily with the technology geeks of the world. Here are a few to get you started.

App – These days when someone hears the word “app”, they usually think of a program for their tablet or smartphone; however, the word “app” actually has a much more broader meaning. Apps, which is short for applications, have been around since the birth of computers, and the word really refers to any type of computer program. Some examples of common apps used today include Microsoft Word, Adobe Photoshop, and Symantec Antivirus.

Browser – Your window to the Internet, a browser enables you to access all the information there is online. In fact, the Internet is virtually inaccessible without the use of a browser, and you’re likely reading this article on a browser right now. Google Chrome, FireFox, and Microsoft Edge are a few examples of common browsers.

Search Engine – Not to be confused with a browser, a Search Engine is a page you visit within your browser that allows you to search and find what you’re looking for on the web. You type keywords or phrases into a Search Engine, press enter, and then the web pages and files that contain those phrases and keywords are presented to you. Google, Bing and Yahoo! are a few of the Search Engines available.

Hard drive – A hard drive is essentially a storage unit for everything on your computer. Everything from your operating system to applications, such as Excel and PowerPoint, are stored on your hard drive, and it allows your computer to access these files and programs for your use. The more hard drive space you have, the more applications, videos, documents and various files can be stored on your computer.

Motherboard – If your computer had a heart, the motherboard would be it. The motherboard is a circuit board that powers your RAM, CPU and hardware, enabling it all to communicate with each other. If the motherboard is taken out of the equation, your computer will be unable to operate.

CPU/Processor – If the motherboard is the heart of the computer, then the CPU, or Central Processing Unit, is the brains. A CPU carries out the instructions it receives from the different hardware and software operating on the computer. At one point or another, everything on your computer goes through the CPU. And the more powerful it is, the faster it will be able to operate and the more advanced applications you’ll be able to run.

RAM – Random Access Memory stores all the temporary programs and data that your computer is currently using so they can quickly be accessed by your computer’s CPU. For example, if you are running Microsoft Word, Google Chrome, Adobe Reader, and Skype all at the same time, RAM enables you to access them fast – without having to reopen them every time. The more RAM you have the quicker these programs will run. Once your computer shuts down, it will no longer store these programs in the RAM, but instead in the hard drive.

These are just a handful of terms a layperson may come across when asking for technology service or talking about computers. If you’d like to learn more about the tech talk that is native to us IT professionals, or have any concerns with your current IT, don’t hesitate to get in touch.