search results Archives – Brain Trust Technologies LLC

Use Google search to schedule appointments

For most people, Google is the first stop when searching for a specific business. And in some cases — like searches for gyms and beauty salons — people are using Google to help them contact the business about an appointment. Now, the search giant has made that possible right from its results pages.

How to edit your business’s Google listing

When someone types your business’s name and location into Google.com, a “Knowledge Panel” is displayed on the righthand side of the search results with information about your office. If your business doesn’t have a Knowledge Panel, you can change that by opening a free Google My Business (GMB) account.

The GMB platform lets you link to your website, update office information (address, hours, phone number, etc.) and choose which photos Google associates with your company. GMB also gives you data about how many people:

Saw your business’s Knowledge Panel in search results
Visited your website by clicking somewhere in the Knowledge Panel
Asked for directions via the Knowledge Panel

What’s new with GMB?

In the summer of 2017, Google announced that business owners could customize “Posts” in their Knowledge Panel. Posts are made up of a 100-300 word caption, an image and a call-to-action button, such as Learn More, Sign Up, Buy, etc. Posts automatically expire after seven days, which makes them perfect for sales, events and content marketing.

More recently, Google added another exciting feature: the ability to schedule appointments from inside the Knowledge Panel. If your website uses one of the 22 accepted plugins, you can connect it with GMB to make it easier for searchers to book a reservation at your location. Google is in the process of rolling out this feature to gyms, beauty salons and restaurants, but a wider release is on the way.

How do I enable Bookings?

Adding this feature to your GMB page is an easy four-step process:

Log in to Google My Business
Click on the Sign Up For Bookings icon below your business’s profile
Choose your booking provider from the list of approved vendors and sign up on its site
Check back in a few days and start tracking your appointments with GMB!

If your business accepts reservations, this feature will be an indispensable tool for improving your customers’ experiences. For more information on low-cost technology solutions that add value to your business — give us a call today.

Published with permission from TechAdvisory.org. Source.

The ultimate guide to manage Google reviews

Strategies for attracting new customers are always changing, and Google is shaking things up yet again. Apart from well-placed keywords and link-worthy content, reviews from sites like Facebook and Yelp will be displayed in the search results.

How Google changed search results
Google’s new search algorithm is designed to lead people to high-quality products and services. For instance, if you search “Acme Group Inc.”, Google will show you something called a Knowledge Panel. Displayed on the right side of the search results, this panel includes information like address, hours, web address and more.

Over the last year, Google has been automatically aggregating and including online reviews to display in the Knowledge Panel.

Which review sites does Google include?
Relevant sites vary from industry to industry, so if you manage a restaurant, reviews from Yelp or Zagat will likely be displayed next to your online listings. If your business is a bit more niche, however, there are a few steps to determine which review sites affect you.

Go to Google and search for the following:

“[your company name] reviews” – to locate sites that already have reviews on your business
“[industry] reviews” – to determine industry review sites that you should be listed on
“[industry + location] reviews” – to find review boards where you can boost your local presence

Then, record all the review sites you found on the first page of each search query and categorize them based on their search ranking and the current rating your company has on them.

Once you’ve produced a comprehensive list, write down an objective for each review site. This can range from getting listed on the site to improving your rating.

To narrow it down even further, focus your review generating efforts on the five most popular websites on your list, especially any that include disappointing reviews.

Getting reviews
Of course, all this doesn’t matter if people aren’t writing reviews about your products and services. With that in mind, here are a few strategies that encourage people to rave about your business.

1. Send follow-up emails
After a customer has made a purchase, it’s a good idea to send a thank you email that includes a request to review your service.

2. Simplify the review process
Many customers opt to skip writing a review because there are too many steps to express their opinion. Simplify this process by having a review site already opened on your smart tablet and asking your customers to comment on your service before they leave your venue.

3. Offer rewards for reviews
Another way to encourage people to rate your business is by presenting them with a chance to win free goods or services if they submit a review.

Though there’s a lot of steps involved in managing your online reputation, starting early will enhance your SEO, attract new customers, and improve your bottom line.

If you need more advice on climbing up Google’s search rankings or tips on social media management, contact us today.